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Sky mobile 4G data issues

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Sky mobile 4G data issues

I Recently moved over to sky mobile from Vodafone and got the iPhone xs max, I am getting near zero mobile data on 4G I have updated my mobile data settings and this has not changed. But on 3G my mobile data works as it should. I have no problems using WiFi only on the 4G signal and this is not localised as I travel up/down England daily. 

I did ring sky mobile but they are saying they have no issues but will attempt to look at this issue. I realise they are using o2’s network maybe SKY will need to raise this issue with them? I am still within my 30 days cooling off period and will cancel if this cannot be resolved. What’s the point if I have 8gb mobile data a month if I cannot use.

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Oracle
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Re: Sky mobile 4G data issues


@jagsingh wrote:

I Recently moved over to sky mobile from Vodafone and got the iPhone xs max, I am getting near zero mobile data on 4G I have updated my mobile data settings and this has not changed. But on 3G my mobile data works as it should. I have no problems using WiFi only on the 4G signal and this is not localised as I travel up/down England daily. 

I did ring sky mobile but they are saying they have no issues but will attempt to look at this issue. I realise they are using o2’s network maybe SKY will need to raise this issue with them? I am still within my 30 days cooling off period and will cancel if this cannot be resolved. What’s the point if I have 8gb mobile data a month if I cannot use.


Hi @jagsingh Have you made sure you have 4g voice and data switched on in your iPhone mobile data options?

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Researcher
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Re: Sky mobile 4G data issues

Yes it’s showing 4G with full bars but not giving me 4G at all anybody else with this problem ? Sky said they will call me back tomorrow hopefully with a solution 

Oracle
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Re: Sky mobile 4G data issues


@jagsingh wrote:

Yes it’s showing 4G with full bars but not giving me 4G at all anybody else with this problem ? Sky said they will call me back tomorrow hopefully with a solution 


Hi @jagsingh How do you know that you are not receiving 4g?

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Re: Sky mobile 4G data issues

As It shows 4G top right of screen with full signal but if using mobile data says no internet connection or the speed is severely being throttled when I am using mobile web.  But when I switch to 3G via my mobile data call settings I have no problems 

Runner
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Re: Sky mobile 4G data issues

I have the same issue moved from Vodaphone to sky to the Xs max.

4G is very slow if works at all, I ran a test and it isn’t even getting to 2mbps, takes ages to load and even simple apps won’t work correctly. Having to reboot my phone or turn airplane mode on and off. Still barely works. 

I am going to also call sky to see what the issue is but prob get told the same. Again if no joy I will just cancel 

Researcher
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Re: Sky mobile 4G data issues

Accidentally pressed the answer tick !

Sam from sky any info on this major issue,?

Boom Operator
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Re: Sky mobile 4G data issues

I have upgraded to the Xs max too and my 4G is also playing up can work occasionally but now it’s not working at all but does on 3G.

Boom Operator
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Re: Sky mobile 4G data issues

A57BA01D-2627-4562-B954-19E026A16D10.png

 

Boom Operator
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Re: Sky mobile 4G data issues

Even trying a speed test in 4G isn’t possible as nothing happens but in 3G it does a speed test .

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Re: Sky mobile 4G data issues

Sky mobile should of rang me back today but nothing so will ring back again in the Morning...

Runner
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Re: Sky mobile 4G data issues

I spoke to them yesterday and they were sending me a new sim out to see if that solves the issue. If not they said it could be the phone. Odd thou as last night I checked the speed about 11.30 and got 11mbps. 

So not really sure what’s going on with it.

he said we have a couple weeks try to solve it if not they said I could leave. 

Boom Operator
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Re: Sky mobile 4G data issues

Funny how it’s more than just one of us though can’t be the sim surely ?

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Re: Sky mobile 4G data issues

I’ve had the same problem and I’ve had my phone for 6 months the 4G never works even though it says I have full signal I get around 0.1mb 

 

 

Researcher
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Re: Sky mobile 4G data issues

Sky said the same to

me waiting for a new sim if this don’t work then bye sky back to Voda 

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