Sky id

[Harry242]

So I have had my account for the past two years and all my bills come out in time every month and the price is always correct however when I go into the app or online to manage my account and contract it tells me everything is un available and I try to link my sky id however it tells me the same thing and I'm not sure why 

[caesarome]

@Harry242 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Harry242 an invite to chat.

[Lisa-P1987]

Update - Spoken to @Harry242 and after a check, we found they were using the wrong email 🙂