Discussion topic: Sky has taken to much money
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Message posted on 13 Aug 2025 06:53 PM
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Sky has taken to much money
Hi I did a swap on my phones and I was informed and have a email saying 130 left to pay and sky has taken 230
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Message posted on 13 Aug 2025 07:22 PM
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Re: Sky has taken to much money
The email might be wrong if £230 was taken so what did it should via your account that was left to pay because when you did the swap it should have told you what you had left to pay against it.
Does the amount you have left appear here via your "My Payments" section:
https://www.sky.com/myaccount/mobile/device/x/payments
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Message posted on 13 Aug 2025 08:56 PM
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Re: Sky has taken to much money
After swapping your next bill will include the outstanding amount (in full) and any other device plans (i.e. a new device) and any dataplans you have.
The £230 bill will be fully itemised...
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