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Discussion topic: Sky gave me a number already in use

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This message was authored by: Shakes2

Message posted on ‎14 Dec 2025 03:55 PM

Sky gave me a number already in use

I just set up my sim, only the number is already in use. How do I get a new number?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎14 Dec 2025 03:58 PM

Re: Sky gave me a number already in use

Posted by a Superuser, not a Sky employee. Find out more

@Shakes2  All numbers are recycled, it's also extremely unlikely someone has currently got the same number.

 

Sky won't change the number like that, if you've had it less than 30 days simply cancel the sim and order a new one, however as already advised the number will be another recycled number.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Daniel0210

Message posted on ‎14 Dec 2025 03:59 PM

Re: Sky gave me a number already in use

Posted by a Superuser, not a Sky employee. Find out more

@Shakes2 

All numbers issued are recycled. There's simply not enough numbers (if any) anymore. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
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This message was authored by: PandJ2020

Message posted on ‎14 Dec 2025 04:01 PM

Re: Sky gave me a number already in use

Posted by a Superuser, not a Sky employee. Find out more

Why do you think it's in use?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Shakes2

Message posted on ‎15 Dec 2025 04:49 AM

Re: Sky gave me a number already in use

  • I tried to call my new number as I wanst getting any texts, and another person answered. We had a short conversation about this, and she confirmed that was her number, for a couple of months now
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This message was authored by: caesarome

Message posted on ‎15 Dec 2025 05:35 AM

Re: Sky gave me a number already in use

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@Shakes2 

Your only option is to call Sky and ask them to cancel this one and to issue you a new sim that will have a different number with it.

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