Sky bill not showing

[Coco1303]

I have a different phone not showing on my mobile app. It was set up under the same email and same address but I can't seem to see the bill and it still comes out monthly but I need to change my card details and finding it hard due to not seeing it on my app. Is there a way I can add it?

[caesarome]

@Coco1303 

If you call Sky on 150 about this they can check what account details you need to be using to see it.

[Coco1303]

I have tried this and it keeps saying I can use the text message service to help but it's not helping either what I need. Could you transfer me to someone?

[caesarome]

@Coco1303 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent Coco1303 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.