Sky Mobile credit agreement disappeared after app crash

[mcampbell2009]

Just checked out on the mysky app and ordered iphone and data plan, credit check went through and was presented with a page to read and sign my documents.  Unfortunately the app crashed on my current phone and when I go back on my account (on myskyy app android, or on desktop pc) I can not find my credit agreement to sign anywhere, when I go back on to sky mobile its as if I have to start all over again, but I would have to go through detaiools and credit check again?

Any thoughts?

[caesarome]

Is it under contracts in your message centre:

https://www.sky.com/mymessages

[mcampbell2009]

Nope, already looked there - looked everywhere i can think of

[caesarome]

In that case it might be worth calling Sky s they can check if the order did go through or not.

[Fiona1510]

Hi, what was the outcome of this as the same thing has happened to me twice. So according to what I have done on the app I now have multiple credit arrangements with sky mobile and air pods x 2 and no record of the order with Sky!

[mcampbell2009]

Hi, I ended up just kept doing the application again until it went through. It's probably just a glitch in the app itself that needs addressing with sky - the other option is to apply on the web via pc/laptop