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Discussion topic: Sky Mobile charges

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This message was authored by Dido9 This message was authored by: Dido9

Sky Mobile charges

Please can anyone tell me how much you are charged from mobile to landline if the call goes over an hour? Are you charged for the whole call ? Or is this only from landlines with Sky Talk? I am finding conflicting information and have read an hour in one place and 3 hours for Sky mobile in another place? Thanks in advance.


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky Mobile charges

Posted by a Superuser, not a Sky employee. Find out more

@Dido9 

You are getting confused with Sky Talk landline. Calls from Sky mobiles to landline are inclusive and can go over an hour although there is a fair usage policy which limits the length of a call to 3 hours, after which you must redial if you want to continue. It's also to prevent customer being charged if they forget to hang up on a call. With Sky Talk calls if you go over an hour you are charged for the whole call. 

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky Mobile charges

Posted by a Superuser, not a Sky employee. Find out more

@Dido9 

You are getting confused with Sky Talk landline. Calls from Sky mobiles to landline are inclusive and can go over an hour although there is a fair usage policy which limits the length of a call to 3 hours, after which you must redial if you want to continue. It's also to prevent customer being charged if they forget to hang up on a call. With Sky Talk calls if you go over an hour you are charged for the whole call. 

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Dido9
Topic Author
This message was authored by Dido9 This message was authored by: Dido9

Re: Sky Mobile charges

Thank you very muc.h. That's good to know. 👍 

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