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Discussion topic: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

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This message was authored by: Monkeyjoe

Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Hi, I cant link my mobile to my skyid.

 

I eventually get to this page but it asks for a UK postcode? https://www.sky.com/productsettings/mobile/link-sky-id

 

Flag in the bottom right is set to Ireland but it still wants a UK postcode. What can I do? I need my bills.

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This message was authored by: caesarome

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Posted by a Superuser, not a Sky employee. Find out more

@Monkeyjoe 

You will have to give Sky Ireland a call about this.

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This message was authored by: Monkeyjoe

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Already did. Spent an hour refreshing the website a million times.

 

There is meant to be an option to select "I live in ROI" or similar..... but not for me.

 

They must be able to link the skyid with the account some other way.

This message was authored by: Grainne00

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Hi, 

 

I am also having the same issues listed above, can someone assist with this?

This message was authored by: Daniel0210

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Posted by a Superuser, not a Sky employee. Find out more

@Grainne00 

Have you called Sky Ireland? 

Your duplicate post has been removed to prevent duplication of replies.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Grainne00

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Hi Daniel, 

 

Yes I called the Sky Guest list but they were unable to help. I am hoping a sky employee can open up a chat with me here to solve this issue. 

This message was authored by: Daniel0210

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Posted by a Superuser, not a Sky employee. Find out more
I am hoping a sky employee can open up a chat with me here to solve this issue. 

@Grainne00 

That won't happen. The Escalation process has been unavailable since the summer. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: Grainne00

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Thanks Daniel, so the only option I am left with is to call their support team? 

This message was authored by: Daniel0210

Re: Sky Mobile Ireland cant link SkyID. Asks for a UK postcode.

Posted by a Superuser, not a Sky employee. Find out more

@Grainne00 

I don't know why the Guest List Team couldn't help you. I've called them as well this afternoon about an unrelated mobile issue. Perhaps it's because you're in Ireland? Did they say why they couldn't help? I've always found them to be brilliant. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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