Sky Mobile Ireland cannot receive calls while roaming in Northern Ireland

[DamienT2014]

Hi,

For the last few weeks I've been having an issue with Sky Mobile Ireland while I'm in Northern Ireland. I cannot recieve calls, sometimes the phone rings for a second then it gets cut off and I get a message saying that I missed a call. Other time the other has told me they get a voice that says no routes available when trying to call me. People have to call me on WhatsApp to get through. However I can make outgoing calls with no issues. I've also noticed this issue as arisen since the default connection when I'm in NI has changed to EE and I haven't been able to get 5G since this while in NI. I cannot select a different provider in my settings as when I do it says they are unavailable, never had this issue when the device would automatically select 02 as the provider whilst roaming. I have rest my APNs on numerous occasions without any success. 

Very poor service if I cannot receive calls while roaming.

Any help greatly appreciated.

Thank you,

Damien 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DamienT2014]

The chat bubble seems to have gone. Still unable to receive calls from people in Ireland while in the North it rings briefly and cuts to voicemail and when people try to call from the North it says "No routes found".

[Tom-W19]

Hi @DamienT2014 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[RorB]

Has this been resolved, I and two other members of my family are having this issue. Issue seems to be isolated to the UK as I have been able to receive calls in the rest of the EU.

[DamienT2014]

No unfortunately...after prolonged chats with sky representatives both using the bubble and WhatsApp nothing as changed. I have been using the recommended APNs given too my by Sky and still nothing. Calls come in for about a second and then it hangs up on them. Although if I answer within that second the call works fine. 

Very frustrating that I can't receive calls while in the North.