Sky Mobile Address Change

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Phoeniz3486.

[Phoeniz3486]

How do I find the private chat. 

Explains in messages but cannot see it on my mobile

Thanks

[Daniel0210]

@Phoeniz3486 

Red/blue chat bubble in bottom corner of your forum screen. 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Phoeniz3486]

Apologies, just away for the weekend. Please can we set another up? 🙏

[caesarome]

@Phoeniz3486 

I have alerted Sky again for you so same as before in that you need to look out for the chat bubble at the bottom

of the page.

[Lisa-P1987]

Hi there @Phoeniz3486  I have escalated your post again 🙂

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Phoeniz3486 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[kpotts]

I need to change my sky mobile address. My TV and broadband have all changed but my mobile is still at my old address and I want to order a new phone. Can someone send me a chat link as I can't use the phone. Thank you

[Daniel0210]

@kpotts 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to kpotts.

[Suzi111]

I also need online help to change my address for sky mobile. Please could you escalate for me?

[caesarome]

@Suzi111 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Suzi111]

Thank you!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Suzi111.