Sky Mobile Address Change

[Furf80]

I moved house in October and my address has all been updated for my SkyQ and Talk but my Sky Mobile address is still in my old address. I need to change it but am not great on the phone so can I use the live chat etc to complete this please? Thanks

[caesarome]

@Furf80 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Furf80]

Thank you so much!

[Lisa-P1987 · Accepted solution]

Thank you for escalating this. We have sent Furf80 an invite to chat 🙂 

[LornaTabby]

I also have this issue and need to change my address on my sky mobile account looking for an email or chat way to do this if possible? 

[Daniel0210]

@LornaTabby 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[LornaTabby]

Thank you so much 😊 

[LornaTabby]

How long does it usually take for someone to contact you as he nothing yet?

[caesarome]

@LornaTabby 

I have alerted them again for you.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to LornaTabby.

[Greenfingers001]

Update:

Spoke with @LornaTabby and a system issue was preventing a change of the account details, raised off to tech team who have now resolved this issue and address is now updated. 

Thanks for the escalation have a great afternoon 🙂

[Phoeniz3486]

Would you be able to assist me with this too.

You seem to be helpful for people on the community with address changes 

Thanks

[Daniel0210]

@Phoeniz3486 

Can you confirm this is just in relation to a Sky mobile account? 

[Phoeniz3486]

yes just sky mobile.

[Daniel0210]

@Phoeniz3486 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later but more likely tomorrow now. .

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014