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Sky Mobile Abroad

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Sound Designer
Posts: 53
Post 31 of 49
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Re: Sky Mobile Abroad

I'm in Cyprus at the moment and we have 3 mobiles on Sky and aren't experiencing any issues at all which is a massive relief as we have an elderly relative we need to keep in contact with.

Runner
Posts: 4
Post 32 of 49
1,144 Views

Re: Sky Mobile Abroad

Can anyone help. I'm using an s9 phone

And have a message telling me I can't phone the UK

 

Thanks

Oracle
Posts: 70,067
Post 33 of 49
1,125 Views

Re: Sky Mobile Abroad

@chellefoub

 

Have you used your mobile abroad ?

Are you a sim only customer what has an Iphone 4 or oldewr or Samsung Galaxy 6 or older ?

 

If you haven't already try going through this:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

 

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I do not work for Sky.
Researcher
Posts: 4
Post 34 of 49
1,115 Views

Re: Sky Mobile Abroad

That's another of problems I had, also in Germany. 

People could call me and SMS was ok, but no calls were possible outgoing,

 

Eventually Sky just said they cannot help and sent a new SIM card to me.

Same problems.

It's shocking

Runner
Posts: 4
Post 35 of 49
1,099 Views

Re: Sky Mobile Abroad

Was able to chat on fb messenger and ots fixed.

I went into available networks

Clicked the 2 other than o2 and Vodafone.de has worked and I have calls.

abroad 

Viewer
Posts: 1
Post 36 of 49
876 Views

Re: Sky Mobile Abroad

This received today after no service on both iPhones for 24 hours in France.

 

840D013D-954C-43E4-827A-CF52481CD938.jpeg

Runner
Posts: 2
Post 37 of 49
856 Views

Re: Sky Mobile Abroad

I'm surprised that there is not a lot of discussion regarding this recent loss of mobile network for sky users abroad. I discovered yesterday afternoon first in Amsterdam and later in Paris now as I write, in La Trait (France) still no network. I'm using a Samsung galaxy note 8. I noticed it mentioned iPhone user whom also had same problem, but I'm assuming the issue is irrespective of make of phone? 

Runner
Posts: 2
Post 38 of 49
851 Views

Re: Sky Mobile Abroad

We changed the carrier selection from automatic to another carrier until it worked. 

 

Unfortunately after just over a month abroad it has stopped working again. Very frustrating. 

Runner
Posts: 6
Post 39 of 49
641 Views

Re: Sky Mobile Abroad

Hello ,not at all happy with sky abroad . Just changed 3 numbers to sky 

Has anyone else has problems using internet abroad. 

All 3 of our sky SIM cards don't work we have tried them in other unlocked UK handsets .

I just need to know if it works at all so if it doesn't  I can invest in a another smartphone with a vodafone  or EE SIM card to carry on my next trip. 

 

Oracle
Posts: 70,067
Post 40 of 49
626 Views

Re: Sky Mobile Abroad

@andrew+not+happy

 

Sky had some issues a couple of weekends ago when there were data related issues all over Europe, this has now been fixed. 

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Runner
Posts: 2
Post 41 of 49
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Re: Sky Mobile Abroad

Hi. Same as Caesarome. I 've been here in France now for 2 weeks and for the last ten days it's been good, yesterday got even better with actual 4 g coverage. It is frustrating so I hope it sorts itself out. 

Runner
Posts: 4
Post 42 of 49
596 Views

Re: Sky Mobile Abroad

I have an s9

I am not SIM only

 That link did not work

Oracle
Posts: 70,067
Post 43 of 49
582 Views

Re: Sky Mobile Abroad

@chellefoub

 

What issue are you having ?

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 6
Post 44 of 49
573 Views

Re: Sky Mobile Abroad

Simply that the 3 sky SIM cards we have with us don't work oni Ike data .tried swoping  card to different unlocked phones that work .sim cards dont work. Wasted far to  much  of our holiday texting sky support

Runner
Posts: 6
Post 45 of 49
568 Views

Re: Sky Mobile Abroad

Very inconvenient. Payed for a service and not getting it .Like just now we are driving into Geneva not knowing where route not knowing if there are traffic jams .

If sky had admitted 2 weeks ago that the Sims were not going to work I could have bought a local SIM card for data use . 

 

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