Sky Id not linking to Mobile phone contracts and billing

[SWT56]

Purchased mobile phones for children last Christmas, despite downloading My Sky recently and trying to access the billing and contract details, I am unable to sync them to my Sky Id - I am a previous Sky TV and Broadband user and wonder if this is the issue.  How do I resolve this to be able to review my children's data usage?

[caesarome]

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@SWT56 wrote:

I am a previous Sky TV and Broadband user and wonder if this is the issue.  

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It could be, do you no longer have these services with Sky ?

[SWT56]

We don't have sky tv or broadband anymore

[caesarome]

In that case you need to forget about that account and link your mobile account to a new Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

If you want to use the same email address for the Sky ID then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[SWT56]

Thank you.

The email address is new and not linked to the old account.

[SWT56]

I have also set up a new sky id but this has not worked.

[caesarome]

After setting up your new ID have you now linked your mobile account to it ?

[SWT56]

I have created a new id and tried to link using my billing details, it accepts but then it states that it is not able to proceed - I think this is potentially because the account is linked to previous sky id maybe....

[caesarome · Accepted solution]

If you did link it to your previous ID as that will have been closed what you need to do is give Sky a call tomorrow and ask to speak to their ID team as hopefully they can help by unlinking from that account which then should all you or them to link it to your new ID.

150 is the number to call Sky on.

[SWT56]

Thank you, your assistance is very much appreciated.  I will call them tomorrow.