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Discussion topic: Sim problem

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This message was authored by CindyC1 This message was authored by: CindyC1

Sim problem

I've been a Sky Mobile customer for years. In the last few days my phone keeps telling me I have no SIM. I've dine everything suggested online. It seems to be impossible to actually speak to anyone at Sky and I'm sick of going round in circles. Any ideas please?


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sim problem

Posted by a Superuser, not a Sky employee. Find out more

@CindyC1 wrote:

Any ideas please?


Have you tried ordering a replacement SIM?  You can do this yourself from your account.

I am just another Sky customer and my views are my own

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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sim problem

Posted by a Superuser, not a Sky employee. Find out more

@CindyC1 wrote:

Any ideas please?


Have you tried ordering a replacement SIM?  You can do this yourself from your account.

I am just another Sky customer and my views are my own
CindyC1
Topic Author
This message was authored by CindyC1 This message was authored by: CindyC1

Re: Sim problem

If I knew how to do that, I would!

 

Can't see how to do that online.

This message was authored by Averil1 This message was authored by: Averil1

Re: Sim problem

Yep this is me as well.

Did the online no help as usual!

Spoke to someone who didn't  really help or know apart from switch it off and on.

Told me they were  passing it to the tech team and they would get back to me in 48 hours.That was 3 days ago.Still waiting!!

Phone has said no SIM for a week now.

Can only use indoors on a Wi-Fi .

No help given and no phone usage outside... so not  a mobile!!

CindyC1
Topic Author
This message was authored by CindyC1 This message was authored by: CindyC1

Re: Sim problem

Exactly that. And I'm a DV victim, so hate having no phone. I just need a new SIM. Why is that so difficult?!

This message was authored by Averil1 This message was authored by: Averil1

Re: Sim problem

Oh no!!

it's bad enough being out and not being able to use your phone and having to rely on others but if you are vulnerable as well surely you should get help! No point in having a phone at the moment as can't use it and SIM is not fit for purpose so currently looking at other providers who can help as can't order replacement SIM through my sky account 

CindyC1
Topic Author
This message was authored by CindyC1 This message was authored by: CindyC1

Re: Sim problem

I've not been able to do that either and it's pretty much impossible to speak to someone. 

 

This is my last attempt at getting help, then I'll just cancel my direct debit. They'll no doubt want me to call the then!

This message was authored by caesarome This message was authored by: caesarome

Re: Sim problem

Posted by a Superuser, not a Sky employee. Find out more

@CindyC1 wrote:

If I knew how to do that, I would!

 

Can't see how to do that online.


Try this link:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

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CindyC1
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This message was authored by CindyC1 This message was authored by: CindyC1

Re: Sim problem

Thank you, but that just takes me back to where I've been already. Only option to get a replacement is if yours has been lost or stolen.

This message was authored by caesarome This message was authored by: caesarome

Re: Sim problem

Posted by a Superuser, not a Sky employee. Find out more

You could try contacting Sky via their social media channels (links at the bottom of this page) if you don't want to select either of those options.

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CindyC1
Topic Author
This message was authored by CindyC1 This message was authored by: CindyC1

Re: Sim problem

I did this. I was online with them for many hours over several days, repeatedly being asked to do the same unsuccessful trouble shooting I'd done before. They refused to send me a new SIM, even after I offered to pay for it.

 

Weirdly, after about ten days, full service was resumed and I stopped getting error messages.

 

Sky customer services is beyond poor.

 

 

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