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Discussion topic: Sim not working

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Beka17
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Sim not working

‎25 Dec 2023 08:53 AM

Got a new phone with sky but my previous sky SIM card isn't working in it

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caesarome
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Superuser
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Re: Sim not working

‎25 Dec 2023 09:35 AM

Posted by a Superuser, not a Sky employee. Find out more

Try getting the network settings sent to it:

 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

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Beka17
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Re: Sim not working

‎25 Dec 2023 09:51 AM

Tried that but nothing gets sent 

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caesarome
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Re: Sim not working

‎25 Dec 2023 10:02 AM

Posted by a Superuser, not a Sky employee. Find out more

Was the new phone from Sky ?

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Beka17
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Re: Sim not working

‎25 Dec 2023 11:26 AM

Yes got in Black Friday deal

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caesarome
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Re: Sim not working

‎25 Dec 2023 01:08 PM

Posted by a Superuser, not a Sky employee. Find out more

Is the sim still working in your old phone ?

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Beka17
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Re: Sim not working

‎25 Dec 2023 04:54 PM

Need to try but old phone has gone to daughter with new sim

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Sj+cowan
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Re: Sim not working

‎26 Apr 2024 11:23 PM

Did you find a solution to the sim not working? 

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