Sim not registered on network

[KnxGo]

Hi, My daughter sim card stop working on thursday. when trying to make a call I got not registered on network. In phone notifications (Android, Samsung S7 Edge) it displays SIM not provisioned. I've ordered new card which I replaced on friday and it worked ok until Saturday evening.

The card doesn't work in other phone as well (Samsung S10) and other sky mobile card works fine in this phone. 

I've contacted customer service and they coundn't help me and just ordered new sim replacement.

New sim card doesn't work as well (same problem). Yes, I've activated the card on the web site.

I'm afraid that if I contact customer service they will order new replacement again. I think the problem is at sky side. Can someone can escalete that so Sky can fix it?

[KnxGo]

One more info. If I make a call to this number from other phone I got unknown number error (instead of for example voice mail or other message)

[caesarome]

Does this replacement sim work in another phone ?

[GD1]

@KnxGo  If we escalate Sky will send out another replacemnt sim, so you would b best ordering one again, then if this doesn't work then you can contact Sky.

https://www.sky.com/myaccount/mobile/sim/x/replace-sim/order

[KnxGo]

Just checked the new sim card in Samsung S21 and it doesn't work as well

[caesarome]

Have you activated the replacement sim via your account ?

[KnxGo]

What is the point in ordering new sim card as 3 sim cards don't work already. Doesn't it look like the sky side problem? Doesn't incorrect number proves it? 

[KnxGo]

Yes, I've acctivated sim card online

[KnxGo]

@GD1 I've ordered the replacement, but if 2 replacements didn't work, the 3rd one will not work either. I will contact customer service again in 1 hour and I will see if they can help other way than ordering next replacement

[KnxGo]

Yesterday I put new sim card (activated online) and it still doesn't work, so if 4 sim cards doesn't work (in diffenet phones as well) I think the problem is not a sim card.

[caesarome]

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent KnxGo an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to @KnxGo, after a few steps this has been raised to our mobile escalations team who are taking over and will be in contact with the customer. Thanks 🙂

[KnxGo]

Hi @Lisa-P1987.

There is no progress with the issue. Any chance you can check mobile escalation team if they can fix the issue. It is already 2 weeks when it stopped working.

Best regards

[KnxGo]

Can somehow please escalate my issue again? 

The sim started work on the beginning of May, but data doesn't work till now. I talked with customer service but they couldn't help and they created a "ticket" but no progress from about a week. 

I'm on the edge of moving to other network as 2.5 month of progress is too much the only thing that is holding me here is >100GB of piggy bank data.

Best regards