Sim not provisioned after switching to Sky

[Suzanne222]

I transferred my number to Sky last week and I have had not network since. I have no calls, texts or mobile data. I was advised by sky to reset my phone which didn't fix it and I now have no access to a lot of apps including banking because I can't get the codes through text. I've used webchat, Whatsapp chat and email. I also called twice before they cancelled my old sim and nobody has resolved it. I've done everything I can but am now in a worse position. Has anyone any idea how to fix this? Under operator in the settings of the sim it says no services. Thanks

[caesarome]

Is the phone you have the sim in from Sky and if it isn't do you know if it is unlocked ?

[Suzanne222]

Hey thanks for the reply, no it's from 3 Ireland but I was speaking to them on webchat and they said they don't lock oppo phones and it doesn't need an unlock code. 

[caesarome]

Clearly something is amiss if the sim isn't working so can you try this sim in another unlocked phone to see if it works.

[Suzanne222]

• I don't have one unfortunately. I've searched the house too. Disaster.