Sim has doubled in price

[Courtneyx03]

Price should be £34 but it is £78. I want to know why this is due to every other sim being the same price just the one sim in my account.

[caesarome]

£54 or £78 isn't the price for a sim but could be for a sim and a device so are you a new customer to Sky Mobile ?

[Courtneyx03]

I've got a sim and device but it's the phone is £37 for last month like it have since i bought it, but this month it's going to £74, next month it's going back to £37, i've got 3 devices & sims on my account and the 1 phone has done this not the other ones. 

[caesarome]

@Courtneyx03 

How long have you been with Sky mobile and the £74 bill is that your first or second bill ?

[PandJ2020]

Did you change your monthly mix?

[Courtneyx03]

That's fine, all i changed was my payment date, which is why i'm confused as it's only the one device that's changed when they all come out the same date?

[Courtneyx03]

1 year,  it's never usually £74 it's £37, in confsued to why it's changed for this month only

[caesarome]

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@Courtneyx03 wrote:

That's fine, all i changed was my payment date, 

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You hadn't mentioned previously that you changed your date but it will be doing this that has caused the bill to increase as the chances are this bill covers a longer period than the usual 4 weeks so have you looked at your Sky bill via the MySky app to see what it covers ?

[Courtneyx03]

My point is, this sim and device is the only one that's gone up when i got 2 others that changed payment date too but they've stayed the same price and not gone up?

[PandJ2020]

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@Courtneyx03 wrote:

My point is, this sim and device is the only one that's gone up when i got 2 others that changed payment date too but they've stayed the same price and not gone up?

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Nothing should have 'gone up'.  As noted above date ranges are recalculated when you change the payment date (it doesn't just move the date).

But all things being equal all device/dataplan's should have changed in the same way but perhaps there are timing differences from when the original plans were taken.

[Courtneyx03]

It have. It's doubled for the one device. I'll phone sky tomorrow to try and solve this issue as it's not making sense