0

Discussion topic: Sim failed, 4 week old iphone 16e sim failed, Sky stated it required new sim, never arrived

Reply
This message was authored by: AlistairE

Sim failed, 4 week old iphone 16e sim failed, Sky stated it required new sim, never arrived

iphone 16e sim failed after 4 weeks, Sky stated it required new sim, after 1 week it did not arrive i then requested to move to e sim, tech at Sky failed to install after 3 attempts still not working, any views or actions, help required.

Reply

All Replies

This message was authored by: caesarome

Re: Sim failed, 4 week old iphone 16e sim failed, Sky stated it required new sim, never arrived

Posted by a Superuser, not a Sky employee. Find out more

@AlistairE 

Did you speak to Sky support and they said they have sent you a sim ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for AlistairE
Level 1 icon
Topic Author
This message was authored by: AlistairE

Re: Sim failed, 4 week old iphone 16e sim failed, Sky stated it required new sim, never arrived

Yes, 7days ago, no sim arrived. Spoke with Sky Tech yesterday with aim of installing eSIM, after 90 mins trying with Sky Tech still nothing. Should I wipe my phone back to factory settings then download from I cloud and try again? 

Reply