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Avatar for Carol171
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Message posted on ‎15 Jul 2025 07:28 AM

Sim and mobile not showing on mobile account

I have ordered new phone and sim I've gone to activate sim and use pac code nothing is showing like I've no new phone sim what can I do? 

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Avatar for 63johnw
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Message posted on ‎15 Jul 2025 08:09 AM

Re: Sim and mobile not showing on mobile account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carol171  this usually happens when the new device has been allocated to a different account for some reason. Call sky on 150 so they can go through your options. 

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Avatar for 63johnw
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What's this?
Superuser
This message was authored by: 63johnw Answer

Message posted on ‎15 Jul 2025 08:09 AM

Re: Sim and mobile not showing on mobile account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carol171  this usually happens when the new device has been allocated to a different account for some reason. Call sky on 150 so they can go through your options. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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