Sim Activation

[Chelseamunda]

I received my Sky SIM today. I entered the activation code and my PAC code. I first got an error message that the PAC code is invalid (even though I obtained this yesterday). I then went ahead and entered the Sky sim activation code. It was on the "Sim being activated, will take a few minutes' screen for about an hour. It then disappeared and gave me the option to activate the sim again. I entered the sim activation code (but not the PAC as I could do this later) and it said Sim code already activated. Any advice on the next steps as I really want this sorted by the 5pm cut off today to hopefully be able to use my old number tomorrow. I am currently on hold waiting to get through via phone.

[caesarome]

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@Chelseamunda wrote:
I am currently on hold waiting to get through via phone.

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As customers all we can suggest is to see what Sky support says about the actvation.

[Chelseamunda]

Sky support via phone just told me that it is a Sky technical issue affecting all customers trying to activate their sim cards. I was advised to give it until the end of today/24 hrs before trying again.