Signing credit agreement and linking mobile account

[Kelly_11]

I ordered a mobile phone online. I was sent an email to link the mobile  with my account but every time I input the information an error occurs. 
I need to sign the credit agreement and I can't do this until the account is linked and I have no access to do so. 
I wanted to order this phone for my daughters birthday so it's quite urgent I have this resolved.

thank you 

[caesarome]

@Kelly_11 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Kelly_11 to chat.