Signal and mobile data issues in my area since 17th march

[stoney1970]

Since 17th of march we have had no signal or mobile data our household has 3 phones and sims with sky and need these devices to work when we leave the house but they dont.

i have been in touch with a sky representative and just get fobbed off every time saying there doing upgrades in the area but this has gone on far too long now.

i pay sky alot of money every month and were not getting the service we need and pay for 

[Daniel0210]

@stoney1970 

Unfortunately if it's a local mast fault or upgrade you, and Sky, will be relying on a third party as Sky don't own or maintain and mobile phone masts. 

[caesarome]

@stoney1970 

Does any network issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[stoney1970]

Yes theyve told me regarding the upgrade but over 2 weeks is getting a bit ridiculous now.

sky have offered to compensate the sim plan charges for next month but ti be honest i don't think its good enough 

[Daniel0210]

@stoney1970 

I'm not sure what else you expect Sky to do. They aren't obliged to offer the compensation that they have. 

[caesarome]

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@stoney1970 wrote:

Yes theyve told me regarding the upgrade but over 2 weeks is getting a bit ridiculous now.

sky have offered to compensate the sim plan charges for next month but ti be honest i don't think its good enough 

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@stoney1970 

When the mast owner has carried out the repairs you are free to approach Sky as they might then apply a credit to your account for the number of days you have had no or limited service.

[stoney1970]

I expect them to give me the service im paying for as a customer 

[Daniel0210]

@stoney1970 

As we've said, if it's a mast issue it's repair will be out of Skys control. 

[PandJ2020]

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@stoney1970 wrote:

I expect them to give me the service im paying for as a customer 

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Have a read of the contract you agreed, particularly 3.18

No provider can guarantee a service - but you may be able to agree to leave without penalty as explained above.  But if the same mast is used by other providers they won't be able to provide you a service either...

[stoney1970]

If you all were in my position your views would be completely different 

goodbye 👋