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Discussion topic: Sending my old phone back

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Avatar for Debbie0730
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This message was authored by: Debbie0730

Message posted on ‎03 Apr 2025 11:23 PM

Sending my old phone back

Hi I recently upgraded but I haven't received anything to send back my old phone, please can I have an update on this? Also it says I'm going to be charged think it was £65 extra for the next three months why is this? 
Thanks

Kind regards 

Debbie 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎04 Apr 2025 05:37 AM

Re: Sending my old phone back

Posted by a Superuser, not a Sky employee. Find out more
@Debbie0730 wrote:

Hi I recently upgraded but I haven't received anything to send back my old phone, please can I have an update on this?

We are cusomers here who help each other so you will need to call Sky on 150 about this.

 

@Debbie0730 wrote:

Also it says I'm going to be charged think it was £65 extra for the next three months why is this? 

What does it say this £65 is for, do note that billing continues as normal until you have returned the device and it has been inspected by the company that handles the returns on behalf of Sky.

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