Sending and old phone back

[Paulwilliamson]

Hi, Iv recently upgraded my phone and as part of the deal need to send my old phone back. On the return slip the address label is faded partly and the post offices will not take it, could I get a new label sent? Also will this effect the deal for the new phone as it won't be returned in time for the money off the new one? 

[63johnw]

Hi @Paulwilliamson  you will need to call sky on 150 to request a new label and to get them to extend the return window. Can't be done here or online.