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Discussion topic: Samsung A51 has died permanently. How do I recover incoming call history?

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This message was authored by: Mark501

Samsung A51 has died permanently. How do I recover incoming call history?

My phone died a week ago and will not respond on any attempt to restart it.  What I need is a way of reveiewing my incoming calls and text messages during that period. I have tried SKY customer support who basically said its not possible, although if anyone left a voice mail this may be recovered from another phone with my sim inserted. Any ideas please?

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This message was authored by: GD1

Re: Samsung A51 has died permanently. How do I recover incoming call history?

Posted by a Superuser, not a Sky employee. Find out more

@Mark501 wrote:

My phone died a week ago and will not respond on any attempt to restart it.  What I need is a way of reveiewing my incoming calls and text messages during that period. I have tried SKY customer support who basically said its not possible, although if anyone left a voice mail this may be recovered from another phone with my sim inserted. Any ideas please?


If the phone is dead then you won't be able to get any history from it, unless of course the history is saved on the sim itself.  That being the case have you trierd the sim in a new devioce?

 

Another option may be from your Samsung account, however  you would have needed to have auto backup enabled in the 1st place.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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