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Discussion topic: SMS can't be received after ported number

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This message was authored by JimmyC259 This message was authored by: JimmyC259

SMS can't be received after ported number

Hi,

I have purchased a new iPhone from Sky mobile and ported my EE number to Sky. Porting was completed, and the number has changed in the phone. But I'm not able to receive or send SMS messages. I've reset the network, taken my sim out and put it back and still unable to receive or send SMS messages. Can someone please help me with a solution?

Thanks,

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This message was authored by caesarome This message was authored by: caesarome

Re: SMS can't be received after ported number

Posted by a Superuser, not a Sky employee. Find out more

Since the transfer it might be worth ordering yourself a replacement sim as that will come with your transfered number and can fix issues like this:

 

https://www.sky.com/help/articles/replacement-sim

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JimmyC259
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This message was authored by JimmyC259 This message was authored by: JimmyC259

Re: SMS can't be received after ported number

Thanks for that suggestion, will bear that in mind if I don't get anywhere else with it.
Do you know if there's a quicker way of getting this sorted by any chance? As I need SMS for 2FA for some services which is proving to be a bit of a pain. I've tried converting to an eSim online, but obviously need to be able to receive SMS messages to activate this, so currently a bit stuck on how to proceed. 

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