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Discussion topic: SIM

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This message was authored by Glasgow+Boy This message was authored by: Glasgow+Boy

SIM

Hello I've had problems since January with new iPhone 15 on my Sky account. All seemed ok at first until I went abroad and phone didn't work. My seetings were idenbtical to my wife's phone on same Sky account. Returned home and spoke to Sky who went through some settings and left me to try agian on next overseas trip. same happened again, phone couldn't make or receive mobile calls or texts. On return, spoke to Sky who sent me a replacement SIM. Today I've tried to activate new SIM. Went trhough and accepted on my online account and awaited text to complete. No text! Now my phone can't make/receive calls in UK! Putting back old SIM doesn't mow work, which was ok this morning! I've had long call with Sky; went through various resets, off/on etc amnd still no activation complete. They've left me now with a useless phone! Said they'd call back (landline, I presume) ina few days! I think it's a faulty handset. Any thjoughts, please?

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This message was authored by caesarome This message was authored by: caesarome

Re: SIM

Posted by a Superuser, not a Sky employee. Find out more

@Glasgow+Boy 

When you returned from abroad did you check that this setting was set to home:

 

Settings > Mobile Data > SIM Applications > Change to Home

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Glasgow+Boy
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This message was authored by Glasgow+Boy This message was authored by: Glasgow+Boy

Re: SIM

Yes I did. The phone was working right up until this morning when I replaced the SIM as provided by Sky, supposedly to resolve the lack of  overseas service!

This message was authored by caesarome This message was authored by: caesarome

Re: SIM

Posted by a Superuser, not a Sky employee. Find out more

You are going to need to contact Sky about this replacement sim activation so if you can't call them links to their social media sites can be found at the bottom of this page,

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