Last week I switched 4 iphones from a BT Family Plan to Sky Mobile, keeping the old mobile phone numbers. There are problems though with one of them, my son's. His new Sky SIM worked on his iphone for a day-and-a-half, and then went dead. If anyone else's SIMs are put into his iphone as a test, they work fine. He can now use the Internet/ make calls only using wifi. The loss of the mobile signal seemed to coincide with his iphone updating to IOS 18.5, although this may be a coincidence.
He has been in contact with Sky on this since 29th May but doesn't seem to be progressing much. The basic things were covered by the Help Desk such as restarting the phone, removing and reinserting the SIM, reset network settings and a factory reset, but none have worked. Sky did then send a replacement SIM but this didn't work either. Their stance is currently that there is a local issue with a transmitter which needs to be checked before they can further look into the matter. They have given themselves 5 working days to do this. Since no one else in the area that my son knows, has an issue with the signal and that other people's SIMs (including my Sky SIM) work in his phone, he is contesting their position. However, despite their subsequent promise to escalate the issue, he has heard nothing further. Apple have also been contacted and it seems that there is nothing wrong with the iphone.
Has anyone else come across this problem? As it stands I'm not confident that Sky will correct it, although, at least, there is the option to cancel the contract with them as it's still within the cooling-off period.
