Roll data from app

[Phill69]

Broadband is live but can't roll data though the My Sky or Sky.com keep getting error message. Help if anyone can. Thanks 

[caesarome]

Do you mean your mobile account is active as you have to be a Sky Mobile customer with a sim on the account before you get access to the piggybank as being a broadband customer doesn't give you access to it.

[Phill69]

Hi I'm sky costume for mobile and broadband when using piggybank brings up error message they can roll data over on sky's side but unable from my side from app or sky.com.

[caesarome]

What is happening when you try to roll the data ?

[Phill69]

It always say and has for 5 weeks now.

 

[caesarome]

@Phill69 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Phill69.

[Phill69]

Thanks for the help when phoning Sky it like banging my head off a brick wall. 

[Phill69]

@Tom-W19 just to keep you updated still not working same fault or error message still no good ringing ID team.