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Discussion topic: Roaming switched on but no internet for 7 days?

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This message was authored by: Nicog676

Roaming switched on but no internet for 7 days?

Hi, I used roaming for a week in Spain, made no calls or texts but tried to use data.  My bill shows I have used a tiny amount each day, but whenever I used my phone I had no internet connection and piggybacked off my wife's phone with EE all week.  I have been charged for data usage every day but at no point was it successful!  Can I get the charges back?

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This message was authored by: daveNOS

Re: Roaming switched on but no internet for 7 days?

Posted by a Superuser, not a Sky employee. Find out more

@Nicog676 If your phone has used data(even a small amount) then the charges have been correctly applied, unfortunately I don't see Sky offering to reimburse the costs. 

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This message was authored by: Nicog676

Re: Roaming switched on but no internet for 7 days?

Hi, thanks for this, but the data was 'used' unsuccessfully as there was no connection to the internet?  

This message was authored by: daveNOS

Re: Roaming switched on but no internet for 7 days?

Posted by a Superuser, not a Sky employee. Find out more

@Nicog676 Your phone or one of the app's on it has successfully used some data, otherwise the charges would not have been activated. 

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