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Discussion topic: Roaming off but still roaming passport is activated

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Meltem1
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Roaming off but still roaming passport is activated

‎16 Feb 2025 05:10 PM

I received a message that my roaming password is activated even my phone's roaming is off.

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caesarome
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Re: Roaming off but still roaming passport is activated

‎16 Feb 2025 05:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you turned mobile data and roaming off and have you made no phones calls or sent any text messages ?

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Meltem1
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Re: Roaming off but still roaming passport is activated

‎16 Feb 2025 05:46 PM

Roaming was off, but I didn't make a call or send a message. If someone sent me a message, would it have activated it?

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63johnw
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Re: Roaming off but still roaming passport is activated

‎16 Feb 2025 05:47 PM - last edited: ‎16 Feb 2025 05:49 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Meltem1  sending texts and making calls activate it but receiving shouldn't. 

edit. Have you checked your bill for extra charges ?

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caesarome
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Re: Roaming off but still roaming passport is activated

‎16 Feb 2025 07:18 PM

Posted by a Superuser, not a Sky employee. Find out more

What country are you in ?

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Meltem1
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Re: Roaming off but still roaming passport is activated

‎16 Feb 2025 07:46 PM

I'm in Turkey. 

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Meltem1
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Terrible customer service

‎18 Feb 2025 11:46 AM

I called to ask from abroad why I've been charged even I didn't use the roaming, she hang up on me and now I cannot use my phone, cannot make a call!!! I'm in a different country without phone 

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PandJ2020
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Re: Terrible customer service

‎18 Feb 2025 12:02 PM

Posted by a Superuser, not a Sky employee. Find out more

What country?

 

Costs can be incurred quite easily if your device has connected to a cellular network.  (Data/Calls/Texts will trigger it)

I am just another Sky customer and my views are my own even if you don't like the answers
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