0

Discussion topic: Roaming off but still roaming passport is activated

Reply
Avatar for Meltem1
Level 1 icon
What's this?
This message was authored by: Meltem1

Message posted on ‎16 Feb 2025 05:10 PM

Roaming off but still roaming passport is activated

I received a message that my roaming password is activated even my phone's roaming is off.

Report post
Post 1 of 8
282 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Feb 2025 05:22 PM

Re: Roaming off but still roaming passport is activated

Posted by a Superuser, not a Sky employee. Find out more

Have you turned mobile data and roaming off and have you made no phones calls or sent any text messages ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 8
270 Views
Reply
Avatar for Meltem1
Level 1 icon
What's this?
Topic Author
This message was authored by: Meltem1

Message posted on ‎16 Feb 2025 05:46 PM

Re: Roaming off but still roaming passport is activated

Roaming was off, but I didn't make a call or send a message. If someone sent me a message, would it have activated it?

Report post
Post 3 of 8
260 Views
0 Likes
Reply
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎16 Feb 2025 05:47 PM - last edited: ‎16 Feb 2025 05:49 PM

Re: Roaming off but still roaming passport is activated

Posted by a Superuser, not a Sky employee. Find out more

Hi @Meltem1  sending texts and making calls activate it but receiving shouldn't. 

edit. Have you checked your bill for extra charges ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 4 of 8
255 Views
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎16 Feb 2025 07:18 PM

Re: Roaming off but still roaming passport is activated

Posted by a Superuser, not a Sky employee. Find out more

What country are you in ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 8
233 Views
0 Likes
Reply
Avatar for Meltem1
Level 1 icon
What's this?
Topic Author
This message was authored by: Meltem1

Message posted on ‎16 Feb 2025 07:46 PM

Re: Roaming off but still roaming passport is activated

I'm in Turkey. 

Report post
Post 6 of 8
224 Views
0 Likes
Reply
Avatar for Meltem1
Level 1 icon
What's this?
Topic Author
This message was authored by: Meltem1

Message posted on ‎18 Feb 2025 11:46 AM

Terrible customer service

I called to ask from abroad why I've been charged even I didn't use the roaming, she hang up on me and now I cannot use my phone, cannot make a call!!! I'm in a different country without phone 

Report post
Post 7 of 8
225 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎18 Feb 2025 12:02 PM

Re: Terrible customer service

Posted by a Superuser, not a Sky employee. Find out more

What country?

 

Costs can be incurred quite easily if your device has connected to a cellular network.  (Data/Calls/Texts will trigger it)

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 8 of 8
215 Views
0 Likes
Reply
Reply