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Discussion topic: Roaming charges but no calls made or recieved

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This message was authored by HMJ This message was authored by: HMJ

Roaming charges but no calls made or recieved

I've just returned from a holiday in the Maldives. I did not make or accept any calls knowing the high prices but two missed calls are showing as charged £2.88 each even though I didn't answer. I don't understand how this works as I can't control who calls me! 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Roaming charges but no calls made or recieved

Posted by a Superuser, not a Sky employee. Find out more

@HMJ wrote:

I don't understand how this works as I can't control who calls me! 


True, but you can control if you are connected to the cellular network.

 

To avoid charges I would turn roaming, data and cellular off.

I am just another Sky customer and my views are my own
HMJ
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This message was authored by HMJ This message was authored by: HMJ

Re: Roaming charges but no calls made or recieved

Hi. Sorry should have made clear I did turn it off! Thats my point. 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming charges but no calls made or recieved

Posted by a Superuser, not a Sky employee. Find out more

Hi @HMJ  did you receive/listen to voicemail ? 





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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Roaming charges but no calls made or recieved

Posted by a Superuser, not a Sky employee. Find out more

@HMJ wrote:

Hi. Sorry should have made clear I did turn it off! Thats my point. 


Your device must have connected to the cellular network - otherwise they wouldn't know you were there... (And couldn't charge you)

I am just another Sky customer and my views are my own
HMJ
Topic Author
This message was authored by HMJ This message was authored by: HMJ

Re: Roaming charges but no calls made or recieved

I definitely didn't listen to voicemail and there's no messages on there....

HMJ
Topic Author
This message was authored by HMJ This message was authored by: HMJ

Re: Roaming charges but no calls made or recieved

It's strange. I definitely turned off all but got messages outlining the cost on initial arrival and a week later. I used wifi calling to call family as I knew costs were high. It's not a major issue as only two missed calls are charged for but seems odd so I thought I'd ask. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Roaming charges but no calls made or recieved

Posted by a Superuser, not a Sky employee. Find out more

You need to check your phone settings as it clearly connected to the cellular network...  (As I said, they can't charge you unless it connects)

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome

Re: Roaming charges but no calls made or recieved

Posted by a Superuser, not a Sky employee. Find out more

@HMJ 

When did you turn it off, before you left the UK after you arrived ?

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HMJ
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This message was authored by HMJ This message was authored by: HMJ

Re: Roaming charges but no calls made or recieved

Before we boarded in UK

HMJ
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This message was authored by HMJ This message was authored by: HMJ

Re: Roaming charges but no calls made or recieved

No - neither. 
I got stung in Dom rep many years ago so always switch it off before departing! 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Roaming charges but no calls made or recieved

Posted by a Superuser, not a Sky employee. Find out more

@HMJ wrote:

It's strange. I definitely turned off all but got messages outlining the cost on initial arrival and a week later. I used wifi calling to call family as I knew costs were high. It's not a major issue as only two missed calls are charged for but seems odd so I thought I'd ask. 


Hi @HMJ  wifi calling doesn't work from overseas, it converts to a normal call, that will be what the charges are for. 

IMG_4434.jpeg





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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