Richards

[dianawilson]

Put my sky sim card in huawei p20 but it is saying emergency calls only but don't want to change my num tried to ring Vodafone they told me to contact you 

[63johnw · Accepted solution]

Hi @dianawilson  have you made sure the phone is unlocked to use on any network?( assuming its originally from Vodafone as you mention them )

[GD1]

@dianawilson  Is this a working sim from Sky?  Has it been activated?

Is the phone you are using unlocked to allow sims from other networks to be used?

[dianawilson]

It's not unlocked but Vodafone won't do it because I bought the phone second hand, and told me to get in touch with sky mobile see what they could do. 

[Daniel0210]

@dianawilson 

I've removed the duplicate thread you've just started. Have you contacted Sky Customer Services as suggested by Vodafone? 

[dianawilson]

Can I do this through messages because I'm not able to make any calls? 

[63johnw]

Hi @dianawilson  sky won't be able to unlock it for you, if Vodafone won't do it then your only option is one of the online or high street unlocking services. Be sure to check reviews if using online ones. I would try a local high street one if you have one. 

[63johnw]

Hi @dianawilson  have a look at the link below for the sky accessibility team and various contact options once you register with them. 

https://www.skyaccessibility.sky