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Discussion topic: Returns packaging

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This message was authored by story241 This message was authored by: story241

Returns packaging

Hi I have no packaging to return my mobile as part of swop 

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This message was authored by GD1 This message was authored by: GD1

Re: Returns packaging

Posted by a Superuser, not a Sky employee. Find out more

@story241  You can use the packaging your new phone came in, there should be a returns label provided.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by caesarome This message was authored by: caesarome

Re: Returns packaging

Posted by a Superuser, not a Sky employee. Find out more

The return label is apparently quite small but should be on the packaging your phone came in, it will have either a barcode or QR code on it which when scanned in by the receiver will identify the device was returned by you. It might be worth getting proof of posting when sending the device off.

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