Returning an item

[emilyb]

Hi, would I be able to return an item if I have opened the box and switched the item on and tested it out?? Just I'm not sure if I'm happy with the product. . Thanks

[Daniel0210]

@emilyb 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

[emilyb]

That's ok then because I only had It arrive on Saturday. I'll contact them thank you