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Discussion topic: Returned accessory

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This message was authored by Tony901 This message was authored by: Tony901

Returned accessory

I have just returned a recent accessory purchase,  I have used Sky returns label which was sent to me and I am using the tracking receipt, I`m not sure it has reached its final destinantion or not. Below is what I have on the tracking so far. 

 

  • 10:42 - Thursday 28th March 2024 / Accepted at parcel shop.
  • 19:30 - Thursday 28th March 2024 / Item Recieved at Cardiff MC

 

  • 04:16 - Friday 29th March 2024 / Item Recieved Norwich MC

Your item has reached Norwich MC and will now be sent to your local delivery office.

 

What is the final destination? and do Sky get in touch to let me know once item has been recieved?.

 

I am unable to check returns on my sky account since I requested returns label.  just comes up with error cannot be reached try again.

 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Returned accessory

Posted by a Superuser, not a Sky employee. Find out more

I might be wrong but Norwich or somewhere within the city could be the final destination.

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Tony901
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This message was authored by Tony901 This message was authored by: Tony901

Re: Returned accessory

@caesarome Thank you for your reply.  I was thinking the same,  so a little concerned Sky has not contacted me to say the accessory item has been recieved,.  Would this then just automatically be removed from mysky account so it does not affect any unecessary payments to my account.

 

I`m trying to learn the process of returning goods so if any of the same occurs in the future I can be more patient and stress free and wait patiently.

 

 

 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Returned accessory

Posted by a Superuser, not a Sky employee. Find out more

@Tony901 

It can take the company that handles the returns for Sky a few weeks to receive them into stock so you might need to wait a bit longer.

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