Return my money please 109 euros

[Olena4]

Apple iPhone 16 Pro Max 256GB
Agreement number: [Removed]
CANCELLED Hello. I made an order yesterday and it was cancelled today. When will the money of 109 euros be returned to my account?

Moderator notes: removed personal info 

[Daniel0210]

@Olena4 

Your post was removed as you included your agreement number. It will return once moderated by staff. 

It seems you've failed the required credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky Ireland to chase it up.