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Discussion topic: Return Mobile

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This message was authored by Claire899 This message was authored by: Claire899

Return Mobile

I want to return unopened Mobile as ordered error. Can I get return without calling as over 35 minute wait! 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return Mobile

Posted by a Superuser, not a Sky employee. Find out more

@Claire899 

You need to call!

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from your Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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