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Discussion topic: Repair Cancelled

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This message was authored by SCharles19 This message was authored by: SCharles19

Repair Cancelled

Online system for booking a mobile device repair isn't working. Phoned Sky twice to book it in and nothing has come from it. Any advice would be greatly appreciated as I'm paying for a completely unusable device.

S. Charles
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This message was authored by caesarome This message was authored by: caesarome

Re: Repair Cancelled

Posted by a Superuser, not a Sky employee. Find out more

@SCharles19 wrote:

Phoned Sky twice to book it in and nothing has come from it.


Why, what has happened could Sky not book this job for you ?

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SCharles19
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This message was authored by SCharles19 This message was authored by: SCharles19

Re: Repair Cancelled

Apparently was booked then cancelled so was booked again but doesn't look like it's gone through again as I've not received the return pack

S. Charles
This message was authored by caesarome This message was authored by: caesarome

Re: Repair Cancelled

Posted by a Superuser, not a Sky employee. Find out more

How long ago was it placed again, if more than a week then you might have to chase them up again about this.

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SCharles19
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This message was authored by SCharles19 This message was authored by: SCharles19

Re: Repair Cancelled

Been over a week since the second time I tried. Online system throws me out too. Will be phoning them again tomorrow

S. Charles
SCharles19
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This message was authored by SCharles19 This message was authored by: SCharles19

Re: Repair Cancelled

Booking was attempted twice but both times it was cancelled because they didn't receive the device, because I never received the return pack. All sorted now I hope, all booked in and been credited for the months I've been trying to sort the repair.

S. Charles
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