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Discussion topic: Removing age restrictions I get to broadband shield then it says "something went wrong"

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Avatar for Carole21
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This message was authored by: Carole21

Message posted on ‎22 Jul 2024 11:09 AM

Removing age restrictions I get to broadband shield then it says "something went wrong"

Trying to remove age resting from a 13year old and put im over 18 years old but I keep getting" something went wrong"..would appreciate any help
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎22 Jul 2024 01:09 PM

Re: Removing age restrictions I get to broadband shield then it says "something went wrong&quot

Posted by a Superuser, not a Sky employee. Find out more

Are you a Sky Broadband customer or Sky Mobile as you have posted in the mobile forum but have mentioned the broadband shield ?

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Message posted on ‎22 Jul 2024 01:59 PM

Re: Removing age restrictions I get to broadband shield then it says "something went wrong&quot

Posted by a Superuser, not a Sky employee. Find out more

@Carole21 

 

For Sky Mobile (where you've posted) changing the restriction is described here:

 

https://www.sky.com/help/articles/parental-controls-sky-mobile 

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