Remove phone from “Your devices”

[pmed1974]

My old phones still show under "Your devices" in My Sky.

how do I remove them once I have finished paying for them and I no longer own the phone?

tx

[Daniel0210]

@pmed1974 

They will only drop off your account if they've been returned to Sky. Once you've paid them off it takes a few months for them to clear so that they don't interfere with you adding an additional device. If you find it's preventing you adding a new device you will need to call Sky who can place your order for you. Just dial 150 free from your Sky mobile. 

[Garry+Hanson]

According to Sky customer services they have to stay on your account for legal reasons. I have devices that are over 5 years old that I do not even possess anymore and they will NOT remove them. They could at least implement a way to hide them so as I don't have to scroll through multiple obsolete devices just to manage one that I do own. I even have a phone case listed that they won't remove. It is just poor shoddy design.

[MKCityman]

Such a shame this can't be done easily . I've had my phone stolen so I'd like to remove all links to me.