They drop off your account if returned to Sky. If it's stopping you adding a new device now call Sky so an agent can place the order for you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
They drop off your account if returned to Sky. If it's stopping you adding a new device now call Sky so an agent can place the order for you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
Hi @Jpboro you can't. If you sent it back as a return or part of a swap then sky will remove after a while. If you didn't send it back (gave it away or sold it) then it can't be removed. It shouldn't stop you placing any new orders, if it does then call sky on 150 for help.
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