This discussion topic has been answered Discussion topic: Remove a old phone from list on my sky app
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Message posted on 12 Feb 2025 09:01 PM
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How can you remove a old phone for the device list on the the "my sky app"
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Message posted on 12 Feb 2025 09:08 PM
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They drop off your account if returned to Sky. If it's stopping you adding a new device now call Sky so an agent can place the order for you.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Message posted on 12 Feb 2025 09:08 PM
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They drop off your account if returned to Sky. If it's stopping you adding a new device now call Sky so an agent can place the order for you.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Feb 2025 09:09 PM
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Re: Remove a old phone from list on my sky app
Hi @Jpboro you can't. If you sent it back as a return or part of a swap then sky will remove after a while. If you didn't send it back (gave it away or sold it) then it can't be removed. It shouldn't stop you placing any new orders, if it does then call sky on 150 for help.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
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