Reinstate my sky mobile account

[Charliebear0]

I have my account restricted, I have no outstanding bills Please could someone reinstate my account

[caesarome]

Are you saying your mobile isn't working or that you are seeing a restricted message when you try to access your account online or via the MySky app ?

[Charliebear0]

Whilst truing to access the online

[caesarome]

So it isn't actually your account that has been restricted so give this a try:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

If it doesn't work further help can be arranged for you via here so let us know how you get on.

[Charliebear0]

Nope didn't work

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent  @Charliebear0 an invite to chat.