Reinstate mobile services after BPO pay

[Jademannion]

Hello, I have paid my bill in full and was told my services would be available after I done this. Payment was made through BPO as my sky app would not take payment. I cannot call anyone to sort it out and I'm relying heavily on my phone for admin duties this week. Could someone please reactivate my sim.

Thank you 

[Daniel0210]

@Jademannion 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky won’t reinstate services until you’ve paid what they believe you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. As debt collectors have been involved this suggests more than one payment was missed.

Once your full payment has cleared and is in Sky’s account your services may be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[daveNOS]

@Jademannion If your account was passed to BPO then then it's highly likely to have been cancelled by Sky, reactivating your sim might not be possible if it has been cancelled as the number could have been reallocated to someone else.

You will have to make direct contact with Sky to see what can be done, just don't be surprised if they are unable to reactivate your current Sim and number.