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Discussion topic: Refund due to no signal

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This message was authored by: Lannyj

Message posted on ‎27 Aug 2024 12:59 PM

Refund due to no signal

I have had no signal at all for over a week due to some upgrade work in my area. The work was never communicated to users, we just lost signal overnight. How do I request a refund for having no signal for almost 10 days?

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎27 Aug 2024 01:02 PM

Re: Refund due to no signal

Posted by a Superuser, not a Sky employee. Find out more

you'll have to call - 150 from your phone (when working)

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎27 Aug 2024 01:03 PM

Re: Refund due to no signal

Posted by a Superuser, not a Sky employee. Find out more

@Lannyj 

Once it's fully up and running give Sky a call and ask for a credit on your account for the length of time you've been without service. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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