Discussion topic: Received new phone but didn’t order one
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Message posted on 02 Oct 2025 09:02 PM
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Received new phone but didn’t order one
Just had a delivery from sky mobile containing a new iPhone air, I never ordered it!
it's on my account saying it was ordered yesterday but I haven't ordered anything from sky since January 2025
can you please shed some light on the situation please?
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Message posted on 02 Oct 2025 09:38 PM
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Re: Received new phone but didn’t order one
Read this carefully: https://www.sky.com/help/articles/account-takeover
Note the part about returns - did anyone contact you previously claiming to be Sky?
Message posted on 02 Oct 2025 10:06 PM
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Re: Received new phone but didn’t order one
You need to change your account password as soon as you can.
On the above link this is the important bit:
Get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address. We’ll give you pre-paid returns packaging to send the parcel back to us. Fraudsters might contact you and try to convince you to send the parcel to a false address where they can get the devices they’ve ordered from your account. Ignore any requests to send the parcel to an address that isn’t our returns address.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 03 Oct 2025 09:25 AM
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Re: Received new phone but didn’t order one
This happened to me to and i don't even have a sky account
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