Really struggling with linking sky ID to mobile

[PolkaJo]

Would really appreciate some help with this, in the past 48 hours I've tried hundreds of times to link my sky id to my new sky mobile. 

I've rang sky 3 times and have had no resolution. Its driving my mad. I've currently got an new contract phone which I'm unable to use as I can't activity the sim without it linking to my sky account. 

Every time I try I get a whoops message. My only guess is that it's not working as my husband and I both have taken out new contracts with sky? we share the same surname and bank account number?

so perhaps it's just linking to him? 

either way I'd love a resolution to this as I'm at my wits end! 😭😭😭

[caesarome]

@PolkaJo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @PolkaJo  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @PolkaJo . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks