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Discussion topic: Re: Unable to sign/view credit agreement

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This message was authored by GlassyEyed This message was authored by: GlassyEyed

Re: Unable to sign/view credit agreement

I'm also not able to access my credit agreement to get it signed. I enter my email address and get to the enter postcode page. Once I enter the postcode and press continue nothing happens. I've tried different devices, cleared history etc. I'm running out of time to sign the agreement.

 

How did you get this resolved?

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to sign/view credit agreement

Posted by a Superuser, not a Sky employee. Find out more

@GlassyEyed 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Unable to sign/view credit agreement

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @GlassyEyed.

Thanks
Tom
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